Browser Information

When you visit this website, our server may log information provided by your browser. We use this information to help operate, maintain and improve the website and to understand how the website is being used.

Information logged may include:

• the type of browser and device you are using;
• your top-level domain name;
• the address of the referring website;
• your device or server IP address;
• the pages you access; and
• any documents or other content you download.

We do not ordinarily use this information to personally identify you. However, information may be disclosed where required or permitted by law.

We use this information primarily for statistical analysis, website administration, security and improvement of our services.

Identification

We will not use government-assigned or other unique identifiers as our own identifier for you except where permitted by applicable law.

Ticket, Gift Card and Payment Information

When purchasing tickets, gift cards or other products or services through this website, you may be required to provide personal information and payment details.

Payments made through this website may be processed by our payment service provider, Stripe. Payment information required to process your transaction is transmitted to Stripe and other relevant payment providers as necessary to complete the transaction.

We do not use your payment card information for purposes unrelated to processing your transaction.

Email Addresses and Electronic Communications

We will record your email address if you provide it to us electronically, including when you:

• purchase tickets or other products;
• create an account or join our VIP programme;
• complete a form on our website;
• enter a competition;
• subscribe to receive communications; or
• contact us by email.

We will use your email address for the purpose for which it was provided and for other purposes permitted by law.

We will not add you to marketing communications unless you have requested or otherwise agreed to receive them, or where we are otherwise permitted to do so by law.

You may unsubscribe from marketing communications using the unsubscribe facility provided in those communications.

Competitions and Promotions

From time to time, Cineverse Hastings may conduct competitions, promotions or special offers.

Personal information collected in connection with a competition or promotion will be used to administer that competition or promotion and for any other purposes explained to you when the information is collected.

Where you are given the option to receive further marketing communications from us, we will use your information for that purpose only where you have made that choice or where otherwise permitted by law.

Subscription, Contact and Feedback Forms

Some areas of this website may allow you to submit an online form to subscribe to a service, make an enquiry, provide feedback, register for an event or request information.

We may collect personal information reasonably necessary to respond to your request or provide the relevant service.

Only authorised staff and service providers who require access for legitimate business purposes will have access to this information.

Security and Storage

We take reasonable steps to protect personal information against loss, unauthorised access, modification, disclosure or other misuse.

Personal information may be stored electronically, in hard-copy form, or both.

Electronic information is protected using appropriate technical and organisational safeguards. Where practical, physical records containing personal information are stored securely.

We retain personal information only for as long as reasonably required for the purposes for which it was collected, or as otherwise required by law.

Service Providers and Contractors

We may use third-party service providers and contractors to assist us in operating the cinema, website, ticketing systems, payment services, communications and other business functions.

These providers may have access to personal information where reasonably necessary to provide their services to us.

Where a service provider processes personal information on our behalf, we expect that information to be handled appropriately and in accordance with applicable privacy requirements.

Overseas Service Providers

Some of our technology, payment, communications or other service providers may operate or store information outside New Zealand.

Where personal information is disclosed to an overseas person or organisation, we will handle that disclosure in accordance with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.

New Zealand privacy law contains specific requirements intended to help ensure that personal information disclosed overseas continues to receive appropriate privacy protection.

Access to and Correction of Personal Information

You have the right under the Privacy Act 2020 to request access to personal information we hold about you and to request correction of that information.

If you believe personal information we hold about you is incorrect, incomplete or out of date, you may ask us to correct it.

Requests for access or correction can be made by contacting Cineverse Hastings.

We will respond to requests in accordance with the Privacy Act 2020. In most circumstances, no fee will be charged for requesting access to or correction of your personal information.

If we do not make a correction you request, you may have the right to ask us to attach a statement of the correction sought to the information concerned.

Cookies and Similar Technologies

This website may use cookies and similar technologies.

A cookie is a small piece of information stored by your browser or device. Cookies may be used to:

• remember preferences;
• maintain website sessions;
• assist with account or login functionality;
• remember pages or content you have viewed;
• facilitate ticket purchasing and other transactions;
• understand how visitors use our website; and
• improve the operation and performance of our website.

Your browser may allow you to control or disable cookies. Disabling certain cookies may affect the operation of some website features.

Website and Payment Security

We use security measures designed to protect information transmitted through this website.

Pages used to process ticket purchases and payments use encrypted connections and appropriate security technologies.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Information Submitted Online

When submitting personal information online, you should be aware that transmission of information over the internet carries inherent security risks.

We take reasonable precautions to protect information handled through our systems, but cannot guarantee the security of information while it is being transmitted to us over the internet.

Please avoid sending sensitive information by ordinary email unless necessary.

Links to Other Websites

This website may contain links to websites operated by third parties.

Cineverse Hastings is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Privacy Breaches

If a privacy breach occurs, Cineverse Hastings will assess and respond to the breach in accordance with the Privacy Act 2020.

Where a privacy breach is likely to cause serious harm, the Privacy Act may require notification to the Office of the Privacy Commissioner and, subject to applicable exceptions, affected individuals.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version of the Privacy Policy will be published on this website.